Mediplan Ltd with the aim of providing the best possible technical support to health care professionals and to ensure the proper operation of the laboratory equipment provided in the Greek market established an in-house technical support department.
It serves the equipment of the manufacturers that are represented for all customers in the Greek region, while for specific manufacturers it is an authorised service centre for more than 14 countries.
Services:
Installation:
- Installation and commissioning of medical laboratory equipment
- Conduct of study prior to installation to ensure the efficiency of systems based on customers’ needs
- Follow-up visits to ensure maximum system reliability
Carrying out on-site equipment repairs:
- Perform (required) repairs according to the manufacturer’s instructions
- Troubleshooting and technical support services can be provided
Perform preventative-periodic maintenance:
- (Ensure)Safe and optimal performance through scheduled maintenance visits and quality control tests
- Carrying out preventive maintenance of medical equipment based on the manufacturer’s instructions
- After the periodic maintenance, a certificate of inspection and good operation is issued
Providing quality customer service with after sales support as well as training to the users of the medical equipment
All technicians are certified by the represented companies as the follow regular, periodic trainings that take place aboard or at the company’s headquarters.
